A problem with this website
Email support@sableloans.co.za or call +27 11 884 9340. Describe the page, what happened and the outcome you want. Keep a copy of correspondence and avoid sending sensitive identity or banking information.
A problem with a loan or application
Contact the provider whose name appears on your application or agreement. Request a complaint reference and written response. SableLoans cannot approve applications, alter a partner's agreement or settle a repayment dispute on its behalf.
External credit complaint routes
The National Credit Regulator (opens a new tab) provides complaint instructions for matters within its mandate.
The National Financial Ombud Scheme (opens a new tab) explains its financial complaint procedure. Contact the provider first. The NFO must confirm that the provider and dispute fall within its jurisdiction; SableLoans does not claim membership on this website.
The National Consumer Tribunal (opens a new tab) explains its jurisdiction and procedures. Not every complaint can be referred directly to the Tribunal.
Personal information
Read the privacy notice and contact the organisation handling the information. The Information Regulator (opens a new tab) publishes POPIA complaint guidance.